Privacy Policy

1. Introduction

At Desert Shield ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, request a quote, or utilize our concrete sealing and preservation services in Las Cruces, New Mexico.

2. Information We Collect

We collect information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. The personal information we collect may include:

• Contact Information: First name, last name, phone number, and email address.
• Property Information: Home address provided for the purpose of satellite driveway measuring and service delivery.
• Communications: Any specific notes, requests, or details regarding your property's condition provided in our forms.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To Provide Quotes: We use your address to access public satellite imagery to calculate square footage and generate accurate service estimates.
• To Communicate: We use your phone number to send automated text messages containing your quote, scheduling confirmations, "on my way" alerts, and post-service review requests.
• To Deliver Services: To dispatch our crew to your location and fulfill requested services.
• Invoicing and Payment: To securely deliver digital invoices via SMS or email through our authorized payment processors.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only with specific third-party service providers acting on our behalf to operate our business, such as:

• Customer Relationship Management (CRM): Software (like QuoteIQ) used to manage your quote, schedule your service, and send automated text messages.
• Payment Processors: Secure gateways (such as Stripe) used to process credit cards and manage "Buy Now, Pay Later" installment plans. We do not store your full credit card information on our servers.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure.

6. SMS Consent & Opt-Out

By providing your phone number on our quote request form, you consent to receive SMS communications regarding your estimate and service. You may opt out of these communications at any time by replying "STOP" to any text message you receive from us.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Desert Shield

Las Cruces, NM

Email: contact@desertshieldlc.com